FAQs
Read our frequently asked questions
Customer service
- Baggage
- Delayed and damaged bags
- Lost and found
- Refunds and receipts
Reservations & tickets
- Make / modify / hold
- Payment and fares
- Trip insurance
- Seats
Travel information
- Check-in and arrival
- BeNotified and other notifications
- Security and collecting information
- Flight status
Special assistance
We're dedicated to providing a positive travel experience for all customers. If you have questions or want to make special travel arrangements, you can make them online or call 800-433-7300. For hearing or speech impaired assistance dial 711 to be connected through the National Relay Service.
Amenities during your flight
With new and refreshed planes, more inflight Wi-Fi and a variety of entertainment selections, great snacks and meals, we have everything you need to enjoy your flight. See what we have to offer.
Cruises, cars and hotels
Read cruise FAQs Opens another site in a new window that may not meet accessibility guidelines
Yes, there are several options available:
- Purchase a vacation package at AAVacations.com including air, hotel, rental car and more.
- Make individual bookings for air, car and hotels.
- Learn more about American Airlines Vacations Opens another site in a new window that may not meet accessibility guidelines
- Book your flights
- Book a rental car Opens another site in a new window that may not meet accessibility guidelines
- Book a hotel Opens another site in a new window that may not meet accessibility guidelines
Yes. You can use AAdvantage miles to purchase hotel stays and rental cars.
You can also use AAdvantage miles to purchase vacation packages.
Go to aavacations.com Opens another site in a new window that may not meet accessibility guidelines
You can cancel your reservation online. Cancellation penalties will not apply to car rentals.
From the Cars home page, select the My Cars tab at the top of the page. Enter your first name, last name, booking number and click “Go” to the view reservation page. You can then cancel the reservation by clicking on the “Cancel this rental” button at the bottom of the page.
If you need to change your reservation, cancel and book a new car. Cancellation penalties will not apply to car rentals. Tip: Book a new car before cancelling your old reservation in case availability has changed.
Contact our car support desk.
Yes. You can manage your hotel reservation online.
Hotel reservations are based on availability and are subject to cancellation penalties, which may be up to the full purchase price.
Contact our hotel support.
Select "Cruise" under Plan Travel on the top navigation bar.
No. We do not offer air and sea packages, and your airfare must be purchased separately from your cruise. Choose flights that allow enough time to:
- Travel from the airport to the cruise port to board the ship at least 2-3 hours before departure
- Depart the ship and check in at the airport no earlier than 6.5 hours after your cruise arrives back in port